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Raving fans a revolutionary approach to customer service is a book that i discovered referenced in several other books that ive been reading in each other book little was said other than a quote here or there but noticing the books presence i purchased it and am glad i did. Written in the parable style of the one minute manager raving fans uses a brilliantly simple and charming story to teach how to define a vision learn what a customer really wants institute effective systems and make raving fan service a constant feature not just another program of the month america is in the midst of a service crisis that has left a wake of disillusio. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast raving fans includes startling new tips and innovative techniques that can help. Raving fans a revolutionary approach to customer service list price 2399 1679 volume discount applied sheldon bowles and ken blanchards raving fans is written in the parable style of gung ho r and the one minute manager r . Raving fans a revolutionary approach to customer service item preview remove circle share or embed this item embed embed for wordpresscom hosted raving fans a revolutionary approach to customer service by blanchard kenneth h bowles sheldon m publication date 1993